Performance Audit Report on the Utilisation of ICT Systems in the Regulatory Authorities in the Delivery of Regulatory Services

This performance audit aimed to assess whether e-GA has adequately managed and overseen the implementation of the e-government initiatives to ensure the effective utilisation of ICT systems in the delivery of regulatory services.

The audit noted that the delivery of regulatory services has been hindered by inadequate development and utilisation of ICT systems, with 43% of assessed business processes not being automated. Additionally, the audit identified weak management of business continuity in the delivery of e-services delivery and limited interoperability among ICT systems across regulatory authorities. Insufficient monitoring and control of the implementation of e-Government initiatives, associated with a lack of effective performance assessment for ICT projects and systems in public institutions, was also among the weaknesses identified.

The audit recommended that the e-Government Authority (e-GA) ensure that there is adequate management and utilisation of ICT in government entities to ensure effective service delivery. Also, enhances its interventions in compliance promotion and enforcement regarding utilisation of ICT systems in public institutions to ensure adequate delivery of public services.